Your account and data

Delete your XashPay account

Last updated: 22 October 2026

Request deletion of your XashPay account and associated personal data. This page applies to the XashPay mobile app, Android package com.xashpay.app. Uninstalling the app does not delete your account.

Request deletion without the app

Email support@xashpay.com with the subject XashPay account and data deletion request. Include your registered phone number and ask us to delete your account and associated personal data.

Email a deletion request

You do not need to install the app or sign in to send this request. We will verify that you own the account before acting. Never include your PIN, one-time codes, banking password or identity-document images in the email.

Request deletion in the app

  1. Open XashPay and go to Profile > Delete account.
  2. Read the explanation and acknowledge the request. A reason is optional.
  3. Confirm with your six-digit XashPay PIN.
  4. When the request is accepted, the app shows the scheduled date and signs you out.

The in-app request requires no remaining positive wallet balance. If you cannot resolve your balance or access the app, use the email route above and ask support for help. Do not send another payment just to close your account.

The 30-day cancellation window

For an accepted in-app request, account cleanup is scheduled after 30 days. Signing back in before that date cancels the deletion request. If you want deletion to continue, do not sign back in during the window.

If funds arrive before cleanup, completion may be delayed so the funds can be resolved. Support will need to verify and process email requests; sending an email is not confirmation that deletion has finished. Ask support for the status and expected completion date.

What is removed

Account cleanup removes or replaces the profile name, email, phone association, PIN and session information. It removes app access tokens, device registrations and linked-device records so that the old profile can no longer be used to sign in. Ask support to review any other associated personal data you want deleted.

Records that may remain

Financial ledger entries and related payment, provider, proof-of-payment, dispute, support and security records are not all removed by profile cleanup. Records may be retained for financial reconciliation, fraud prevention, disputes and applicable legal requirements.

The 30-day cancellation window is not a deletion deadline for retained business records. Financial and payment records, including payment proofs, are kept for the periods required by applicable financial, tax and other laws. Support, security and service records are kept only for as long as reasonably necessary to resolve issues and protect and operate the service. When information is no longer required, it is deleted or anonymised. Contact support@xashpay.com for the categories retained for your account, why they are retained and their applicable retention period.

More about your data

Read the XashPay app privacy policy or email support@xashpay.com about access, correction or deletion of your data.