Terms and conditions

1. Service overview

XashPay lets you access supported services through the mobile app and linked service channels. Available products, destinations, networks, prices and limits depend on the country and provider and may change. Only the services shown as available can be requested.

2. Your account and responsibilities

Provide accurate account details and use only accounts, payment methods and funds you are authorised to use. Keep your phone, PIN and verification codes secure. Tell support promptly if you suspect unauthorised access. Never send your PIN, one-time codes or banking password to support.

Check the recipient number, meter or account number, service, amount, currency and any displayed fees before confirming a transaction. An incorrect recipient or service selection may prevent recovery once a provider has completed delivery.

3. Payments, vouchers and limits

Use supported funding methods and voucher types only. A payment proof or submission confirmation does not by itself mean that funds have been credited or a service has been delivered. Wallet funds must be available before a purchase can proceed. The price, fees and applicable limits shown for the selected service apply to that request.

4. Transaction completion

A purchase is complete only when the provider confirms successful delivery. Check the transaction status and keep its reference. A pending, delayed or uncertain result is not confirmation of failure. Contact support before trying the same payment again, as another request may create a second charge or delivery.

Provider availability can cause delays or interruptions. XashPay will investigate eligible failed or delayed transactions using the transaction and provider records.

5. Support, refunds and liability

For a payment issue, provide the transaction reference and a description of the problem. Refunds or corrections depend on verification of the transaction, provider outcome and applicable law. A successfully delivered service may not be reversible.

Subject to applicable law, liability for a verified service failure is limited to the amount paid for the affected transaction. These terms do not exclude rights or remedies that cannot lawfully be excluded.

6. Privacy and closing your account

Our privacy policy explains how account and transaction information is used and retained. You can request account deletion in the app or follow the account-deletion instructions. Outstanding balances and unresolved transactions may need to be settled before closure. Some financial, support and security records must be retained after profile deletion.

7. Updates and contact

We may update these terms as the service changes. This page shows the date of the latest version. For questions or help with a transaction, email support@xashpay.com.